Annual factory service allows you to get the most out
of your UPS
life cycle of a 3-Phase UPS is 10 years. In order to prevent downtime
and avoid costly repairs, it is important to keep your UPS operating
properly with regularly scheduled service and a factory service plan.
maintenance of your UPS ensures your system is performing optimally
and can extend the life of your equipment. Protect your data
center with annual or semi-annual factory preventive maintenance
visits by certified factory technicians. Scheduled preventive
maintenance visits are included in many 3 Phase power and cooling
factory service plans.
Remote monitoring is an excellent
way to have the peace of mind that your equipment is being monitored
24/7 by trained factory personnel. Many factory service plans
include remote monitoring so you may already be eligible for this
service as part of your existing coverage. If you aren’t using
the remote monitoring service included in your factory service plan, contact me
for instructions on how to activate it.
Below is a
timeline for service that applies to most 3 Phase UPS equipment.
Intended as a general guide, this timeline should help you plan for
the annual maintenance and repair expenses associated with 3 Phase
power equipment. Please feel free to contact me
with any questions.
PROJECTED ANNUAL MAINTENANCE COSTS
What to expect 1-3 years after installation
warranties for 3 Phase UPS equipment is typically 1 year. Unless an
extended warranty was included with the original equipment sale, you
will not have any factory coverage after the expiration of your
standard warranty. Know when your warranty expires and plan to
initiate factory service coverage at the end of the warranty period.
recommended that you use factory services exclusively rather
than third party services. With factory services, you are guaranteed
new, factory approved replacement parts and only technicians trained
on your specific model UPS will perform service. Additionally
firmware updates are only available from the factory-trained
factory service plans often include remote monitoring service. This is
an extra level of protection that allows your UPS to send push
notifications to the manufacturer based on parameters that you set.
They can then alert you of any significant changes in the environment
or unauthorized access.
service contract includes an annual preventive maintenance visit.
Many customers elect to add semi-annual battery maintenance services
also. These regular maintenance visits ensure your equipment is
operating properly and will protect your critical load in the event of
a utility power failure.
REPLACEMENT NEEDED AFTER 5 YEARS What to expect
4-6 years after installation
UPS batteries typically last 3-5 years and one bad
battery can corrupt the whole string leaving you at risk of down
If you haven’t had a factory technician conduct a
battery preventive maintenance visit, now is the time to have one so
you can start planning and budgeting for replacement.
This is also a good time to assess your run time
requirement. Now that the UPS has been installed for a few years, you
probably have a good sense of how much run time you really need. When
you replace the batteries, do you need to increase your run time? Do
you have too much? Be sure to discuss the run time requirements with
a field service engineer to determine if you can save money by using
smaller or fewer batteries and still protect your critical load.
For many modular UPS systems, the intelligence and
power modules have a useful life of 5-7 years. Plan on replacing
these modules in the next year or two. If your UPS is covered by a factory service
contract, any failed modules
will be replaced as part of the service plan.
Similarly, the fans in your UPS may be showing signs
of wear and potential failure. The Factory Technician will likely
replace them during your annual preventive maintenance visit.
COSTS FOR OLDER UPS EQUIPMENT What to expect
7-9 years after installation
If the recommendation hasn’t come already, it is
likely that the factory technician will report that its time to
replace the capacitors in your UPS. Failed capacitors will
prevent your UPS from operating properly in the event of a utility
Most manufacturers assign a 10-year useful life to 3
Phase UPS systems. As your UPS approaches 10 years in service,
its time to start planning and budgeting for a replacement.
Most manufacturers have trade in programs that can reduce the
replacement cost and take care of the safe removal and recycling of
your old equipment.
Alternatively, some manufacturers offer refresh
programs for modular UPS equipment. By using your existing
chassis and only replacing power modules, intelligence modules, and
critical parts such as capacitors, your power protection can be
updated and maintained at a significant savings.
Evaluate how the demand on your IT environment has
changed since your UPS was installed. Has the IT load increased? Do
you have more virtual servers? Is critical data on the cloud now? The
network equipment that connects you to the cloud may have a higher
level of criticality than it did when the UPS was installed.
If you are not ready to replace your UPS, its now more
important than ever to have annual preventive maintenance visits,
semi-annual battery preventive maintenance visits, and keep your on-site services
contract current so you can
be assured the support you need is available from the factory in the
event of a problem or failure.
If it’s time to start planning for the replacement or
refresh of your existing UPS equipment, please contact
me so we can review
your current requirement, the equipment you have installed now, and
your options for refresh, trade-in, or replacement.